Frequently asked questions

A full website built for a takeaway, delivery or fast casual kitchen: a menu that reads clearly, ordering that stays on your own site, delivery zone and pickup time pages, managed hosting, and weekly researched articles. Plans start at $117 a month, with a $647 one-time build fee invoiced only after your site is live and you have approved it.

7 days on Order Starter, 10 on Order Engine while the AI Engine is trained on your menu and policies, and 15 on Full Kitchen with the Content Engine running. The clock starts at the onboarding call, not at purchase, so the sooner the form is in, the sooner you are live.

Both. The ordering flow asks the customer to choose delivery or pickup upfront and shows the correct time estimate, minimum order and any delivery zone restriction for whichever they pick, rather than treating every order the same way.

A revision is any change request you send, and there is no limit on how much goes into one. A new menu item, an updated combo price, a different photo, a new delivery zone: each is one revision. So is something much larger. "Rebuild our whole menu page and add three new combos" is one revision, not four. 5 are included every month. After the fifth, each additional revision is a flat $20, with no cap on how many you can buy and no hourly billing anywhere. Every revision is completed within 2 to 5 working days, whatever the size.

Raise it in your client portal. You describe the change, attach anything we need, and it lands with the team as a tracked request so you can see where it is. You can also email us or reply to any thread with our team, and we log it for you. Unused revisions do not roll over to the next month.

A menu update is a normal revision and is completed within 2 to 5 working days, not weeks. If you need same-day handling for something time-sensitive, such as an item selling out, mention that in the request and we prioritize accordingly.

On Order Engine and Full Kitchen, the AI Engine answers the questions your site gets asked most, such as delivery hours, catering lead time or whether an item is available today, using the facts you give us about your kitchen. It also drafts review replies for your approval, so a busy shift never means a review sits unanswered for a week.

No. We are a website design and management company, not a food safety authority, and the AI Engine never gives food safety, allergen or nutrition advice on your behalf. Any question that touches those topics is routed to a human answer you control.

No. One domain is included free for as long as your plan is active, registered in your name through Cloudflare Registrar or Spaceship, so you own it outright. If you already have a domain we point it at the new site instead and nothing changes for people who know your current address. If you ever leave, tell us where to send the domain and we transfer it at no charge.

Yes. If you already have a domain, we point it at your new site during launch and your current address keeps working for anyone who has bookmarked it, printed it on packaging or shared it on social media.

You pay the monthly fee for the tier you choose up front: $117, $247 plus AI usage, or $597 a month. The $647 one-time build fee is invoiced only after your site is live and you are satisfied with it. Domain and hosting are inside the monthly figure.

Email us and say you want to cancel. Your message must reach us at least 2 business days before your next invoice date, during business hours, which are 9:00 to 17:00 Central Time, Monday to Friday. A message sent outside those hours counts from the start of the next business day, so a weekend email does not give 2 business days of notice for an invoice due Monday or Tuesday. With valid notice, no further invoice is raised and your site runs to the end of the month you have paid for. With late notice, the next invoice is charged as normal and the cancellation takes effect at the end of that month.

No. All sales are final, and that includes monthly fees, the build fee, extra revisions and any cost we pass through at what our providers charge us. We do not refund for a change of mind or for a month you did not use. The one exception is a duplicate or incorrect charge made by our billing: tell us within 30 days and we correct it within 10 working days. The build fee is charged only after you have approved your site, which is exactly why it is not refundable afterwards.

The monthly fee covers the plan you are on, and a second location page is scoped and added as a revision within your existing allowance rather than a new subscription, unless the scope is large enough that we discuss it with you first.